CIO Retail Summit

Retail Strategy: Capitalizing on Regained Consumer Confidence and Influencing Shopper Behavior

For the first time since the economic downturn, the retail industry is seeing a consistent rise in profits. However, while consumers are back in the stores, their mindsets have changed. They are more educated and more demanding, but spending habits per day still haven't returned to the levels reported by Gallup polls in 2008, just prior to the downturn.

The CIO Retail Summit will help retail organizations learn how to cater to this new consumer, leveraging technology to improve customer experience, convey a consistent brand message and increase profit margins. Agenda topics will include:

  • Influencing consumer choices with social media
  • Maximizing business through mobility and mobile applications
  • Cloud computing compliance, security and optimization
  • Talent management and retention
  • Maximizing the return on digital signage investments

The CIO Retail Summit is an opportunity to explore best practices, have in-depth discussions and make new business contacts in a relaxed, yet focused setting. Attendees will leave the event with new ideas and the ability to make better business decisions for their organizations.

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Case Studies

Retail Made Personal The Aerohive Retail Made Personal ecosystem defines the path to making retail personal. There are steps you can take today to personalize customer experiences and nurture brand relevance as well as gain advanced capabilities to help build loyalty and personal relationships while being ready to connect to smart fixtures, displays, environmental tags, and other smart infrastructure.

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Retail Data Integration - Unified View of Data Across Multiple Channels Today’s data sources have different formats and come from online, in-store, POS, order management, promotion, inventory, and customer data databases. To complicate matters, individual departments often process and summarize this data in ways that suit their unique requirements, not the organization’s as a whole. As a result, data becomes obscured from management, productivity decreases, and storage costs increase. Pythian’s data integration consultants will work with you to identify every data source in your organization, uncover existing integration points, and build the required infrastructure. The end result enables you to collect, process, and store information easily, allowing your entire organization to efficiently compile, share, or gain insights from your data, no matter where it might originate.

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TIBCO Industry Analytics With TIBCO Spotfire® analytics for consumer packaged goods (CPG) and retail, you can seize new business opportunities and avoid risk with unmatched speed and flexibility. Using interactive dashboards, visualizations, and predictive and event-driven analytics on any device, you can quickly develop unexpected insights.

Smart Mobility Platform for Retailers Mobile consumers are in the position of telling retailers where, when, and how they prefer to shop. The shopping experience is no longer confined to the time during which a customer is in a store, although stores are still important fulfillment points for customers. Instead, most consumers look for products, look for stores, compare prices, and seek others’ opinions using a mobile device. Instead of hesitating to open their stores to wireless, retailers should confidently pursue the opportunity with the right wireless network solution. Not only can they enhance their customers’ experience with their brand, they can also use wireless to gather far more insight into shopping and purchase behaviors to drive sales and improve operational effectiveness.

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Box Security More than 100,000 businesses use Box for sharing and accessing their data, and we work continuously to earn their trust. Box invests heavily in the security and resiliency of our data center, software, and our entire business operation. We recognize that security has to be integrated in every phase of product development and daily operations. This paper describes some of the many measures and practices that we implement on a daily basis to ensure the security of your business data.

Retailers Enrich the Customer Experience through Workforce Optimization Retailers are competing more aggressively on customer experience. Many are focused on workforce optimization to achieve two key goals: improve the overall customer experience, and create more efficient and competitive workforce strategies.

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