CIO Retail Summit Agenda
August 26 - 29, 2012

Networking Opportunities & Session Breaks

Executive Exchange

CIO Keynote Presentation

CIO Focus Group

A visionary speaker addresses the entire summit audience on a topic determined by the CIO Content Committee.

Led by a vendor, these sessions allow executives to discuss business drivers within a particular area of technology. Presentations are 15-20 minutes followed by 10-15 minutes of Q&A.

CIO Executive Visions

Analyst Q&A Session

A panel of IT executives has an in-depth discussion on a critical IT business topic. Audience members have an opportunity to pose questions to the panelists and moderator.

A high-impact, open-forum session covering the latest technology research and led by a member of our analyst partner community.

CIO Thought Leadership

Vendor Showcase

Led by a member of the vendor community, these sessions will provide an overview of cutting edge technology topics and pressing business concerns.

Presented by a member of the vendor community, these sessions are divided into three 10-minute long elevator pitches on the newest technology solutions and services.

CIO Think Tank

CIO Case Study

Focusing on a specific topic or initiative, these interactive, open-forum style sessions allow the attending 15-20 executives to discuss best practices and have lively debates.

Learn about recent technology implementations from the IT executives who drove the projects at their organizations. Presentations are followed by Q&A sessions.

CIO/CTO Roundtable

CIO Open Forum Luncheon

An interactive, focused session led by either an analyst, industry expert or member of the vendor community.

Led by a moderator, these sessions allow attendees to have informal discussions on pre-determined technology topics.

Day 1: Sunday, August 26th, 2012 - CIO Retail Summit

Executive CIO Think Tank
*An exclusive invitation only, pre-summit think tank for CIOs

Presented by Master of Ceremonies

6:00pm - 7:00pm

Welcome Reception

7:00pm - 10:00pm

Welcome Address

Presented by Master of Ceremonies

Welcome Gala Dinner

Day 2: Monday, Aug 27th, 2012 - CIO Retail Summit

7:00am - 8:00am

Networking Breakfast

Part 1: Making Innovation Real

8:10am - 8:50am

Opening CIO Keynote Presentation

Private Cloud Computing for the Enterprise

The idea behind cloud computing is deceptively simple: Share resources from an expandable pool of commodity servers and storage across many applications and databases and then charge business users according to their consumption. Business consumers avoid the traditional effort and time to procure hardware. If structured correctly, the business consumer's need to plan for the capital investment, the need to purchase, or wait for delivery or installation of hardware, are all avoided and business requirements are fulfilled in hours; they simply request virtual machines that run on shared resources already waiting - and save money and time.

A private cloud computing environment has distinct advantages over public cloud offerings. These advantages center around the "private" aspect of cloud computing combined with a design that provides the simplicity, ease of integration, security and scale that enterprises require. By leveraging a 100% open-source foundation, we can deliver computing in a shared environment at costs unattainable with current commercial offerings.

9:00am - 9:30am

Executive Exchange

CIO Thought Leadership

Business Analytics

If analytics could be easier than a spreadsheet and more powerful than the biggest data warehouse, what would you do? If your business analysts could load, integrate, and analyze any amount of data on the fly, and get actionable insight in seconds, it could change the way you do your business.

9:35am - 10:05am

Executive Exchange

CIO Thought Leadership

Mobile in the Cloud

Speed to Market and a Positive End User Experience with Mobile devices is at the top of mind for retail Marketers and Commerce Executives. To get to market quick and provide a positive mobile experience, Retail organizations require a mobile marketing and m-commerce platform that is secure, scalable, cost effective, and easy for the marketers and ecommerce personnel to use. This session is focused on solutions that helps IT leverage mobile technology to deliver the platform that every marketer and line of business executive is looking for. Discover solution that can help marketing accelerate business by capturing the most important few inches of real estate across 95% of the mobile devices globally. Be the Hero with the Marketing and Commerce Executives and take control of the Mobile Platform Strategy.

CIO Thought Leadership

Getting Your Mobile Strategy Right the First Time - Building For Agility, Flexibility and Future Growth

Too often it's easy for businesses to plan an initial mobile rollout, without thinking through exactly what an on-going commitment to that channel requires. Rather than going for a quick 'iPhone check box' solution, businesses need to think through multi-channel support from the outset. Choosing a mobile platform that meets an organization's current and future needs ensures IT Leaders a complete solution that not only meets the needs of the business, but also leverages existing IT infrastructure and assets.

10:40am - 11:05am

Networking Break

11:10am - 11:40am

Executive Exchange

CIO Thought Leadership

The New Normal - Empowered Consumer, Breaking Down the Walls

Consumer Centricity is a driver for growth in the new world order of commerce. With rapid adoption of mobile devices and "hyper digitization" the ever connected, x-channel consumer is more empowered than he was before driving companies to quickly adjust how they service and build relationships. As companies adapt to this change several classic industry definitions such as consumer products, retail, telecom service providers, media, entertainment, hospitality, etc. continue to blur and merge in the digital world. Organizations within these industries are sharpening their focus on their consumers' experience in order to both drive revenue by strengthening relationship with the ever connected, x-channel the "Now Consumer".

CIO Thought Leadership

Shopper Experience Study: Highlights & Analysis

Everyone agrees that shoppers have gained power in the retail equation, for example with their use of smartphones that let them compare products and prices in real time. This power shift is one big reason retailers need to know what consumers want from the shopping experience - what they like and what drives them crazy. Improve your understanding of shopper behavior and help you craft effective strategies to meet their needs.

12:20pm - 12:50pm

Executive Exchange

CIO Thought Leadership

The Common Credentials Dilemma

Typically, large enterprises have thousands of privileged accounts (administrator/root/SA accounts), so IT groups often deploy systems with identical passwords and leave then unchanged. The fundamental flaw with this practice is the serious security implications and regulatory compliance violations that occur if the local password on even one system is compromised. Without frequently and automatically generating unique passwords for every privileged account, users/hackers can decrypt one password and gain unrestricted access to every place in the network that uses the same credentials. This can subject C-level staff and the organization to excessive risks, fines, and potential reputation loss due to the inability of IT to properly manage privileged identities.

Attend this session to learn how to identify and remediate the common credentials problem permanently.

Part 2: Raising the ROI of IT

12:55pm - 1:55pm

CIO Networking Luncheon

2:00pm - 2:30pm

Executive Exchange

CIO Thought Leadership

IT Organizational Transformation

Strong company growth and increasing competitive pressures require a new level of scale and agility from the CIOs and the IT organizations. Companies that transition to a contemporary IT delivery model - anchored in business services and standard practices - achieve greater effectiveness. By eliminating redundancy and improving decision-making speed, the value of each IT investment dollar increases. This session will discuss the challenges and pitfalls encountered in the transition.

2:35pm - 3:05pm

Executive Exchange

CIO Thought Leadership

Technology Management - Old Process, New Challenges

Businesses have been managing technology for over 4,000 years. In every technology leap, past or future, organizational leaders evaluated new ideas, reviewed innovative technology offerings, then made informed decisions to trade more expensive or poorer-performing tools and techniques for less costly or better-performing ones. This session will discuss the progression of technology management over the ages and how using best practices can help us continue to power business growth and support the evolution of the complex infrastructure environments.

3:10pm - 3:40pm

Executive Exchange

CIO Thought Leadership

Secure Management of Mobile Assets in Retail

The retail world today is relying more and more on mobile technology. Consumer loyalty is influenced by innovative mobile solutions and enterprises are leveraging mobility to drive profitability. This session will discuss and address the secure management of mobile assets in retail, including how to use the mobile channel to engage both consumers and retail sales channels.

The panel will discuss how to securely manage mobile assets, including:

3:45pm- 4:15pm

Executive Exchange

CIO Thought Leadership

Mobile PoS: A Superior Way to Provide In-store Shopper Experience and Convenience Via a Co-created Solution

4:25pm - 5:25pm

CIO Executive Visions

Requirements for CPRD Companies Across the IT Lifecycle

The high-demand world of retail and consumer goods is driven by decision makers seeking to navigate the intersection of consumer lifestyles, emerging trends, product development, and power branding. Beyond mastering these ever-shifting factors, success depends on rigorous business disciplines, including merchandising, supply chain management, and store operations. This session will discuss the expertise, the infrastructure and the flexibility needed to support Consumer Products, Retail and Distribution (CPRD) companies across the whole IT lifecycle, helping them to meet new challenges as well as their business goals. What processes for strategic planning and day-to-day operations are required to succeed? Join this panel of retail executives and discuss applications development for evolving business needs, as well as applications integration for launch and improvement of new services and processes.

Topics to be discussed by this executive panel include:

5:25pm - 7:00pm

Reception

7:00pm - 9:30pm

Gala Dinner

9:30pm - 10:30pm

After Dinner Networking

Day 3: Tuesday, August 28th, 2012 - CIO Retail Summit

7:30am - 8:30am

Networking Breakfast

Part 3: Expanding Business Impact

8:35am - 9:15am

Opening CIO Presentation

From Nada to Nook in Nine Months

9:30am - 10:00am

Executive Exchange

CIO Thought Leadership

Taking Mobility to a New Level for Retail

The next-generation of mobility solutions are set to unleash a tidal wave of capabilities that fit into a consumer's pocket. For retailers, mobile solutions offer an entirely new way to capture customers' attention and stimulate interaction. From attracting shoppers into your store and providing secure opportunities for active engagement, to enabling cost-effective one-to-one marketing - these solutions are taking mobility to an entirely new level. This session will discuss the potential impact of mobile capabilities on retailers' business and technology architectures

10:00am - 10:30am

Networking Break

10:35am - 11:05am

Executive Exchange

CIO Thought Leadership

Workforce Optimization

Talent management is an increasingly crucial skill for IT executives, and generally a great deal more complex a problem than can be solved with traditional business methods. The organization that take a strategic, reasoned and long term approach to the issue will attract the right people for their critical positions. However, identifying key members of the IT team and hiring new talent are only part of the process. Every organization must also be able to retain the talent it already has. Companies that do not address talent management and retention issues and develop long term strategies will find themselves in a precarious position as the baby-boomers begin to retire in the next five to ten years. This session will discuss strategies for the retail IT executive.

11:10am - 11:40am

Executive Exchange

CIO Networking Luncheon

12:45pm - 1:25pm

Executive Exchange

Analyst Q&A Session

Big Data is the big talk among data center vendors. But what does this really mean for CIO's in the Retail industry that are currently challenged with already growing data volumes? What is Big today will no doubt be Bigger tomorrow. According to recent data management research, managing data growth and keeping up with application performance requirements are top priorities. During this session, discuss what users are doing and plan to do to address these challenges

1:30pm - 2:00pm

Executive Exchange

CIO Think Tank

Dramatically Improved Forecast Accuracy with Demand Sensing

CIO Think Tank

TBD

2:10pm - 3:10pm

CIO Executive Visions

Capitalize On Your Resources - Leverage Your Big Data

Given the current financial and technological environment, retailers are facing fierce competition with pricing pressures from both suppliers and consumers - all the while they lack the tools to capitalize on their existing resources. The sheer amount of data generated each day in the retail space is growing exponentially and disproportionately faster than we are able to analyze using traditional tools. Tools like Hadoop and HBase are built from the ground up to support Big Data, but just like with any other relatively new and complex technologies, there are challenges. Retailers need to learn how to harness the information created by social media, online and mobile targeted ads, product clicks and in-store data collection points, and how to obtain actionable insight from the mounds of data available across the enterprise. During this session, we will review the results of a recent data management survey to better understand what the key Big Data management challenges are and plans organizations have to address those challenges.

This executive panel will discuss how organizations that are able to successfully harness the impact of Big Data analytics - while maintaining the integrity of consumer privacy and compliance to security standards - will see improved decision-making across the business. Areas of major importance for retailers include: marketing, reducing shrink, creating a channel-agnostic targeted and personalized consumer experience, merchandising planning, pricing optimization, supply chain, and human capital management.

Topics to be discussed include:

Concluding Remarks

3:15pm - 6:00pm

Relaxation & Recreation Time

6:00pm - 10:00pm

Farewell Dinner & Networking